Patient Experience & Front Desk Specialist

Confluent Health; West Nyack (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

401(k) with employer matching

Onboarding program (30/60/90 day)

Career growth opportunities

Job summary

Confluent Health is seeking a Care Coordinator to greet patients and manage front desk operations at our West Nyack, NY location. You will oversee check-in/check-out, scheduling, insurance verification, and phone inquiries, ensuring a smooth patient experience.

Ideal candidates are customer-focused, organized multitaskers with strong communication skills. Training is provided, with opportunities to grow into clinic leadership roles in a collaborative environment.

Qualifications

• Customer-facing experience in any setting.
• Ability to manage multiple tasks while staying organized.
• Comfortable communicating on the phone and handling upset callers with patience and professionalism.
• Basic computer proficiency and ability to learn scheduling systems.
• No prior medical experience required—training provided (EMR navigation, insurance basics, scheduling workflows).

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Skills

Customer service

Multitasking

Communication

Organizational skills

Computer literacy

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Phone etiquette

Job description

Confluent Health is seeking a Care Coordinator to greet patients and manage front desk operations at our West Nyack, NY location. You will oversee check-in/check-out, scheduling, insurance verification, and phone inquiries, ensuring a smooth patient experience.

Ideal candidates are customer-focused, organized multitaskers with strong communication skills. Training is provided, with opportunities to grow into clinic leadership roles in a collaborative environment.