Patient Experience Front Desk Coordinator

ACCESS PT; Town of Fishkill (NY); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Health, Dental & Vision

Paid Time Off

Family Building & Parental Leave

401(k) with employer matching up to 4%

Structured onboarding with 30/60/90‑d…

Clear growth pathways

Collaborative team culture

Job summary

Confluent Health is seeking a Care Coordinator to be the welcoming first point of contact for patients at our Fishkill clinic. You will manage front desk operations, scheduling, insurance verification, and patient communications to ensure a smooth visit experience.

The role emphasizes professionalism, organization, and a patient-centric approach. Training is provided, with opportunities for growth within the clinic network.

Qualifications

• High School Diploma or GED required.
• 1+ year of experience in a customer-facing or patient-facing role.
• Demonstrated ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable and confident communicating on the phone.
• Basic computer proficiency: learning new systems, scheduling software, emails, spreadsheets.
• No prior medical experience required — comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referrals.
• Manage front desk operations: check-in/out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information and updating patient records.
• Keep patient flow by confirming appointments, managing waitlists, cancellations, and follow-ups.
• Collect copays, balances, and other payments accurately, with basic tracking.
• Protect patient privacy and HIPAA standards in all front desk interactions and documentation.

Skills

Customer-facing experience

Communication skills

Multitasking

Phone communication

Basic computer literacy

HIPAA awareness

Education

High School Diploma or GED

Tools

Scheduling software

EMR navigation

Job description

Confluent Health is seeking a Care Coordinator to be the welcoming first point of contact for patients at our Fishkill clinic. You will manage front desk operations, scheduling, insurance verification, and patient communications to ensure a smooth visit experience.

The role emphasizes professionalism, organization, and a patient-centric approach. Training is provided, with opportunities for growth within the clinic network.