Patient Experience Coordinator: Front Desk & Scheduling

ProActive Physical Therapy Specialists; Vancouver (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision coverage

Disability insurance

401(k) with employer match

Job summary

Confluent Health, LLC and its affiliates are seeking a Care Coordinator to be the first voice and face for patients. This fast-paced, multi-tasking role requires you to stay organized, be warm, and maintain a professional demeanor from the first call through every visit.

You will support front desk operations, scheduling, insurance verification, copays, and HIPAA privacy. The position includes comprehensive training and clear pathways for advancement within our clinic network.

Qualifications

• High School Diploma or GED.
• At least one year of experience in a customer-facing or patient-facing role.
• Ability to manage multiple tasks while staying organized and detail-oriented.
• Comfortable communicating on the phone with patients and referrals.
• Basic computer proficiency: learning new systems, navigating scheduling software, sending emails, and using spreadsheets.
• No prior medical experience required — training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in/check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information and updating patient records.
• Maintain patient flow by confirming appointments, managing waitlists, cancellations, and follow-ups.
• Collect copays and balances accurately, with basic payment tracking as needed.
• Protect patient privacy and uphold HIPAA standards in all interactions.

Skills

Customer service

Phone communication

Multitasking

Detail oriented

Basic computer skills

Education

High School Diploma or GED

Tools

Scheduling software

Job description

Confluent Health, LLC and its affiliates are seeking a Care Coordinator to be the first voice and face for patients. This fast-paced, multi-tasking role requires you to stay organized, be warm, and maintain a professional demeanor from the first call through every visit.

You will support front desk operations, scheduling, insurance verification, copays, and HIPAA privacy. The position includes comprehensive training and clear pathways for advancement within our clinic network.