Patient Experience Front Desk Specialist

MH Health Care Services PC; Virginia; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Free Marathon Health services for you/

Job summary

Marathon Health is seeking an organized Front Office Administrative Assistant to support clinical centers. You will handle front desk duties, greet patients, answer calls, schedule appointments, and assist with general office operations while maintaining HIPAA standards.

In this role you’ll help process payments, manage patient records in the EMR system, and coordinate with medical staff to ensure smooth patient flow.

Qualifications

• High school diploma or GED required; 1–3 years of related medical office experience preferred.
• Associate degree in healthcare or related field is preferred; proficient in electronic medical record systems.

Responsibilities

• Answer incoming calls and validate member status; route to medical staff as needed.
• Greet patients and visitors; schedule appointments and maintain calendars.
• Process mail and packages; maintain supplies and front desk area.
• Manage patient accounts and collect co-pays; reconcile cash and cards.
• Assist with document preparation and EMR data entry.

Skills

Excellent communication

Teamwork

Time management

Education

High school diploma or GED

Associate degree in healthcare (preferred)

Tools

Microsoft Teams

Microsoft 365 (Word, Excel, Outlook, PowerPoint)

Job description

Marathon Health is seeking an organized Front Office Administrative Assistant to support clinical centers. You will handle front desk duties, greet patients, answer calls, schedule appointments, and assist with general office operations while maintaining HIPAA standards.

In this role you’ll help process payments, manage patient records in the EMR system, and coordinate with medical staff to ensure smooth patient flow.