Healthcare Front Desk Specialist

Marathon Health Inc; South Burlington (VT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Life & disability insurance

401k match

Paid time off

Job summary

Marathon Health Inc. is seeking an Administrative Support role at our on-site Health & Wellness Center to handle front-office duties, greeting visitors, scheduling, and patient record maintenance.

You will liaise with medical staff on preauthorizations, payments, and appointments, ensuring HIPAA compliance and smooth clinic operations. The position requires a high school diploma or GED with 1–3 years in a medical office.

Qualifications

• High school diploma or GED required; 1–3 years in a medical office setting preferred.
• Associate degree in healthcare or related field preferred.
• Proficient with an electronic medical record system (EMR).
• Strong Microsoft Teams and Microsoft 365 skills (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Answer incoming calls, verify member status, and route questions to medical staff as needed.
• Greet patients and visitors in person or by phone.
• Schedule appointments and manage calendars to optimize provider time and room utilization.
• Notify providers of patient arrivals and delays to keep appointments on track.
• Maintain patient records and confidentiality in line with HIPAA regulations.
• Collect co-pays and reconcile payments; assist with insurance preauthorizations as needed.
• Assist with EMR data entry and document scanning.
• Ensure clean, professional reception area and manage deliveries.

Skills

Customer service

Communication

Multi-tasking

HIPAA compliance

Education

High school diploma or GED

Associate degree preferred

Tools

Electronic Medical Record (EMR) system

Microsoft Teams

Microsoft 365 (Word, Excel, Outlook, PowerPoint)

Job description

Marathon Health Inc. is seeking an Administrative Support role at our on-site Health & Wellness Center to handle front-office duties, greeting visitors, scheduling, and patient record maintenance.

You will liaise with medical staff on preauthorizations, payments, and appointments, ensuring HIPAA compliance and smooth clinic operations. The position requires a high school diploma or GED with 1–3 years in a medical office.