Patient Services Coordinator (Medical Office)

Marathon Health; Pensacola (FL); On-site; USD 2,617,000 - 3,168,000; Full time

Job summary

Marathon Health seeks an organized Front Office Administrator to support our health center operations. You will handle reception, appointment scheduling, billing support, and patient communications, ensuring a smooth, courteous experience for members and visitors.

Responsibilities include managing calendars, maintaining accurate patient records, and assisting medical staff with administrative tasks while upholding HIPAA regulations and confidentiality at all times.

Qualifications

• High school diploma or GED required; 1–3 years of related medical office experience preferred.
• Associate degree in healthcare or related field preferred.
• Proficient in electronic medical record systems and Microsoft Office 365 tools.

Responsibilities

• Answer incoming calls on the general office line, verify member status, respond to emails, and route questions to medical staff as needed.
• Greet patients and visitors; provide warm, professional front-desk reception.
• Schedule appointments and manage calendars to optimize provider time and room utilization.
• Notify providers of patient arrivals and delays to keep appointments on track.
• Maintain patient records and ensure confidentiality per HIPAA regulations.
• Process payments, reconcile cash/credit card transactions, and prepare deposits.
• Assist with insurance forms and referrals where required.
• Keep the front office clean and organized and support with deliveries and stocking.

Skills

Communication skills

Customer service

Microsoft Teams

MS 365 (Word/Excel/Outlook/PowerPoint)

Education

High school diploma or GED

Associate degree in healthcare or related field

Tools

Microsoft Teams

Microsoft 365 Suite

Job description

Marathon Health seeks an organized Front Office Administrator to support our health center operations. You will handle reception, appointment scheduling, billing support, and patient communications, ensuring a smooth, courteous experience for members and visitors.

Responsibilities include managing calendars, maintaining accurate patient records, and assisting medical staff with administrative tasks while upholding HIPAA regulations and confidentiality at all times.