Patient Experience Front Desk Specialist

Solution for Health International; United States; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental, vision, and life insurance

Tuition Reimbursement

403(b) Retirement Savings Plan

Paid training courses

Job summary

Southern NH Medical Center is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, handling registration, scheduling, referrals, and documentation in a fast-paced healthcare setting.

The role emphasizes exceptional customer service, accurate data entry, insurance information management, and collaboration with providers and staff. Training and opportunities for growth are provided.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions, clinic procedures, and administrative workflows.
• Understanding of medical terminology preferred.
• Proficiency with Microsoft Office applications and basic computer skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills.
• Ability to maintain professional relationships with patients, providers, and coworkers.
• Customer-focused with a caring and compassionate approach to service.
• Ability to adapt to changing priorities and support multiple office functions as needed.
• Strong attention to detail and accuracy when managing patient information and documentation.

Responsibilities

• Greet, direct, register, check in, and check out patients in a professional and welcoming manner.
• Answer incoming telephone calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including obtaining necessary authorizations.
• Collect, verify, and update patient demographic and insurance information.
• Process registration forms, consent documentation, and medical records accurately.
• Collect and reconcile patient copayments and maintain accurate daily balancing records.
• Scan, index, and maintain patient documentation.
• Assist with insurance requirements and communicate information appropriately to patients.
• Coordinate interpreter services when needed.
• Maintain compliance with organizational policies, confidentiality standards, and HIPAA requirements.
• Stay current with system updates and workflow changes, including EPIC enhancements.
• Participate in process improvement initiatives and identify potential safety concerns.
• Communicate effectively with patients, families, providers, and colleagues.
• Provide administrative support and coverage for other staff as needed.
• Attend required training, meetings, and educational programs.

Skills

Customer service

Reception

Microsoft Office

Communication

Organizational skills

Teamwork

Attention to detail

Education

High School Diploma

Tools

EPIC system

Job description

Southern NH Medical Center is seeking a Patient Service Representative to serve as the first point of contact for patients and visitors, handling registration, scheduling, referrals, and documentation in a fast-paced healthcare setting.

The role emphasizes exceptional customer service, accurate data entry, insurance information management, and collaboration with providers and staff. Training and opportunities for growth are provided.