Patient Experience Front Desk Specialist

Southern New Hampshire Health; Milford, Northern (NH, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, prescription, and vis…

Life insurance

Short- and long-term disability

Flexible Spending Accounts (FSA)

Tuition Reimbursement

Nursing Student Loan Paydown Program

403(b) Retirement Savings Plan

Education & Paid training courses

Job summary

Southern New Hampshire Health is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will register and check in/out patients, schedule appointments, manage referrals, and handle insurance information with accuracy and privacy.

The role requires strong communication, organizational skills, and familiarity with EPIC; teamwork and patient-centered service are essential in a fast-paced healthcare setting.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions, clinic procedures, and administrative workflows.
• Understanding of medical terminology preferred.
• Proficiency with Microsoft Office applications and basic computer skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to work independently and collaboratively within a team.
• Excellent verbal and written communication skills.
• Customer-focused with a caring and compassionate approach to service.
• HIPAA confidentiality awareness and compliance.

Responsibilities

• Greet, direct, register, check in, and check out patients in a professional and welcoming manner.
• Answer incoming telephone calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including obtaining necessary authorizations.
• Collect, verify, and update patient demographic and insurance information.
• Process registration forms, consent documentation, and medical records accurately.
• Collect and reconcile patient copayments and maintain accurate daily balancing records.
• Scan, index, and maintain patient documentation.
• Assist with insurance requirements and communicate information appropriately to patients.
• Coordinate interpreter services when needed.
• Maintain compliance with organizational policies, confidentiality standards, and HIPAA requirements.
• Stay current with system updates and workflow changes, including EPIC enhancements.
• Participate in process improvement initiatives and identify potential safety concerns.
• Communicate effectively with patients, families, providers, and colleagues.
• Provide administrative support and coverage for other staff as needed.
• Attend required training, meetings, and educational programs.

Skills

Customer service

Reception functions

Administrative workflows

Microsoft Office

Communication skills

Time management

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

EPIC

Job description

Southern New Hampshire Health is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will register and check in/out patients, schedule appointments, manage referrals, and handle insurance information with accuracy and privacy.

The role requires strong communication, organizational skills, and familiarity with EPIC; teamwork and patient-centered service are essential in a fast-paced healthcare setting.