Patient Experience Front Desk Specialist

5000 Wellstar Medical Group, LLC; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System is seeking a Front Office Specialist to deliver exceptional patient experience in day shift positions across our Georgia facilities. You will greet patients, register at check-in/out, answer calls, schedule appointments, and support revenue cycle activities with accuracy and courtesy.

As a team member, you will balance multi-tasking with strong communication, maintain EHR entries, verify insurance, collect co-pays, and collaborate with clinicians and staff to ensure smooth

Qualifications

• 1–2 years of administrative front office experience in a physician practice or healthcare setting.
• Strong verbal and written communication skills.
• Ability to communicate in English and work well in a team.
• Proficiency with computers and familiarity with medical terminology.

Responsibilities

• Greet patients and guests and identify self and practice.
• Answer calls, direct to staff, schedule appointments.
• Collect co-pays and balances per cash management policy.
• Register and check in patients; verify insurance eligibility via EHR.
• Coordinate with clinic for representatives and samples.
• Perform other duties as assigned and comply with policies.

Skills

Computer skills

Medical terminology

Coding CPT-4 ICD-9 HCPCS

Insurance filing

Verbal communication

Written communication

Teamwork

English language

Education

High School Diploma

Tools

Experion EHR

Job description

Wellstar Health System is seeking a Front Office Specialist to deliver exceptional patient experience in day shift positions across our Georgia facilities. You will greet patients, register at check-in/out, answer calls, schedule appointments, and support revenue cycle activities with accuracy and courtesy.

As a team member, you will balance multi-tasking with strong communication, maintain EHR entries, verify insurance, collect co-pays, and collaborate with clinicians and staff to ensure smooth