Day Shift Front Office Specialist - Patient Experience

Wellstar Health System; Austell (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Wellstar Health System in Georgia is seeking a Front Office Specialist to deliver exceptional customer service to patients and customers. You will greet clients, register patients at check-in and check-out, answer calls, schedule appointments, and handle cash transactions while supporting front office operations.

This role requires strong communication, basic computer skills, and knowledge of medical terminology.

Qualifications

• Computer skills are essential for daily front office tasks.
• Medical terminology including CPT-4, ICD-9, and HCPCS is preferred.
• Knowledge of insurance filing and requirements is expected.
• Strong verbal and written communication skills are required.
• Ability to communicate in English and maintain a positive attitude within a team.

Responsibilities

• Greet customers and register patients at check-in and check-out.
• Answer telephones and route calls to the appropriate office staff.
• Schedule and manage patient appointments and scheduling activities.
• Handle cash management and support administrative functions for the practice.

Skills

Computer skills

Medical terminology

Insurance filing knowledge

Verbal and written communication

Teamwork and positive attitude

Education

High school diploma or equivalent

Job description

Wellstar Health System in Georgia is seeking a Front Office Specialist to deliver exceptional customer service to patients and customers. You will greet clients, register patients at check-in and check-out, answer calls, schedule appointments, and handle cash transactions while supporting front office operations.

This role requires strong communication, basic computer skills, and knowledge of medical terminology.