Patient Experience Front Desk Specialist

Concentra, Inc.; Olathe, Northern (KS, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer 1

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Colleague Referral Bonus Program

Tuition Reimbursement

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra in Olathe, KS is seeking a Patient Service Specialist to join our frontline team. You will handle patient registration, scheduling, and provide friendly, efficient service to every visitor.

This role requires strong communication, attention to detail, and adherence to HIPAA and safety guidelines. Training will cover multiple office systems as you support clinicians and center operations.

Join us to contribute to a welcoming patient experience while growing your administrative skills.

Qualifications

• 6 months to 1 year of front-office experience preferred.
• Knowledge of patient registration, scheduling, and multi-line phone systems is a plus.
• Understanding HIPAA and patient confidentiality requirements.
• Strong communication and customer-service orientation.

Responsibilities

• Communicate wait times to patients and direct them accordingly.
• Obtain authorization, as needed, to process patients for services.
• Explain all required forms to patients and ensure proper completion of all paperwork.
• Answer incoming telephone lines and direct the caller accordingly.
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients in appropriate patient management system and distribute records.
• File paperwork, medical records, and correspondence.
• Maintain inventory of office supplies and printed forms.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings and participate in training.
• Complete processing of patient referrals including checkout, paperwork, and education.
• Assist Center Operations Director or other leader in daily administrative tasks.
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility.
• Review clinician transcriptions and enter applicable charges via internal systems.
• Perform some medical assistant duties as assigned by leadership.

Skills

Customer service

HIPAA compliance

Microsoft Office

Communication

Office administration

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Concentra in Olathe, KS is seeking a Patient Service Specialist to join our frontline team. You will handle patient registration, scheduling, and provide friendly, efficient service to every visitor.

This role requires strong communication, attention to detail, and adherence to HIPAA and safety guidelines. Training will cover multiple office systems as you support clinicians and center operations.

Join us to contribute to a welcoming patient experience while growing your administrative skills.