Patient Experience Front Desk Specialist

Hackensack Meridian Health Inc.; Hackensack (NJ); On-site; USD 37,000 - 47,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support the outpatient clinic with front desk operations, check-in, scheduling, registration, and check-out processes. You will ensure a welcoming patient experience and assist the team in post-visit follow-ups while maintaining accuracy and efficiency.

Qualifications include a high school diploma or GED, 1+ year in a customer service role, strong communication, and proficiency with Microsoft Office and Google Suite.

Qualifications

• High School diploma, GED or equivalent; 1+ years customer service experience.
• Ability to manage multiple tasks in a fast-paced environment with professionalism.
• Willingness to travel to various locations and have reliable transportation.
• Proficient in Microsoft Office and Google Suite; strong written and verbal communication.

Responsibilities

• Handle front desk functions in ambulatory care settings.
• Assist with check-in, scheduling, registration and check-out processes.
• Provide support to team and patients post-visit for appointments and concerns.

Skills

Customer service

Multitasking

Time management

Communication skills

Adaptability

Computer skills

Education

High School diploma / GED

Associates Degree

Tools

Microsoft Office

Google Suite

EMR/EHR

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support the outpatient clinic with front desk operations, check-in, scheduling, registration, and check-out processes. You will ensure a welcoming patient experience and assist the team in post-visit follow-ups while maintaining accuracy and efficiency.

Qualifications include a high school diploma or GED, 1+ year in a customer service role, strong communication, and proficiency with Microsoft Office and Google Suite.