Patient Experience Front Desk Specialist

Hackensack Meridian Health; Hazlet Township (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Dental and vision coverage

Paid time off

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and administrative duties for the outpatient office. You will manage patient check-in, scheduling, registration, and check-out, ensuring a positive patient experience and seamless operations.

The role requires strong communication, basic computer skills, and the ability to travel between locations in New Jersey. A high school diploma or GED is required; an associates degree is preferred.

Qualifications

• Minimum 1+ year experience in a public/customer-facing role.
• High school diploma or GED required; associate degree preferred.
• Ability to multitask in a fast-paced environment while staying organized and professional.
• Reliable transportation and ability to travel to various locations.
• Excellent written and verbal communication skills.

Responsibilities

• Greet and assist patients at the front desk and check-in/check-out processes.
• Schedule appointments and register patients in the ambulatory setting.
• Provide excellent patient service and resolve routine inquiries.
• Support the care team with administrative tasks as needed.

Skills

Customer service

Multi-tasking

Communication skills

Professional demeanor

Education

High School Diploma or GED

Associates Degree (preferred)

Tools

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to perform front desk and administrative duties for the outpatient office. You will manage patient check-in, scheduling, registration, and check-out, ensuring a positive patient experience and seamless operations.

The role requires strong communication, basic computer skills, and the ability to travel between locations in New Jersey. A high school diploma or GED is required; an associates degree is preferred.