Patient Experience Front Desk Coordinator

15 Foundation Medical Partners Inc; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement savings plan

Life insurance

Short- and long-term disability

Tuition reimbursement

Paid training

Job summary

SolutionHealth is seeking a Patient Service Representative to be the first point of contact for patients and visitors, handling registration, scheduling, referrals, and insurance information with a compassionate, patient-centered approach.

You will support front desk operations, balance daily cash, maintain records, and ensure accurate documentation in a fast-paced healthcare setting, collaborating with providers and staff as needed.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience preferred.
• Knowledge of reception functions, clinic procedures, and administrative workflows.
• Understanding of medical terminology preferred.
• Proficiency with Microsoft Office applications and basic computer skills.
• Strong organizational, time management, and multitasking abilities.
• Ability to work independently and collaboratively within a team environment.
• Excellent verbal and written communication skills.
• Customer-focused with a caring and compassionate approach to service.
• Ability to adapt to changing priorities and support multiple office functions as needed.
• Strong attention to detail and accuracy when managing patient information and documentation.

Responsibilities

• Greet, direct, register, check in, and check out patients in a professional and welcoming manner.
• Answer incoming telephone calls, provide information, and schedule patient appointments.
• Enter, track, and manage referrals, including obtaining necessary authorizations.
• Collect, verify, and update patient demographic and insurance information.
• Process registration forms, consent documentation, and medical records accurately.
• Collect and reconcile patient copayments and maintain accurate daily balancing records.
• Scan, index, and maintain patient documentation.
• Assist with insurance requirements and communicate information appropriately to patients.
• Coordinate interpreter services when needed.
• Maintain compliance with organizational policies, confidentiality standards, and HIPAA requirements.
• Stay current with system updates and workflow changes, including EPIC enhancements.
• Participate in process improvement initiatives and identify potential safety concerns.
• Communicate effectively with patients, families, providers, and colleagues.
• Provide administrative support and coverage for other staff as needed.
• Attend required training, meetings, and educational programs.

Skills

Customer service

Administrative support

Communication skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

EPIC

Job description

SolutionHealth is seeking a Patient Service Representative to be the first point of contact for patients and visitors, handling registration, scheduling, referrals, and insurance information with a compassionate, patient-centered approach.

You will support front desk operations, balance daily cash, maintain records, and ensure accurate documentation in a fast-paced healthcare setting, collaborating with providers and staff as needed.