Patient Experience Front Desk Coordinator

ENT Specialty Partners; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

ENT Specialty Partners is seeking a Front Desk Receptionist to be the welcoming first touch for patients. You will handle check-ins, scheduling, and basic billing tasks in a fast-paced, on-site clinical office.

Responsibilities include greeting patients, managing calls, coordinating referrals, verifying IDs/insurance, collecting payments, and maintaining accurate records while keeping the reception area sanitized and organized.

Qualifications

• Excellent communication and active listening skills.
• Strong time management and the ability to juggle multiple tasks.
• Customer service focus with professional phone and front desk manners.

Responsibilities

• Greet and check in patients, ensuring smooth flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients to schedule.
• Provide patients with visit information, charges, and required docs.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect payments (copays, coinsurance, deductibles, balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate patient records and demographics.
• Keep reception and waiting areas clean and organized.
• Assist patients in distress and monitor waiting area safety.
• Support team and perform additional duties as needed.

Skills

Communication

Active listening

Time management

Organization

Customer service

Education

High school diploma or GED

Tools

MS Office

Teams

Scheduling systems

Job description

ENT Specialty Partners is seeking a Front Desk Receptionist to be the welcoming first touch for patients. You will handle check-ins, scheduling, and basic billing tasks in a fast-paced, on-site clinical office.

Responsibilities include greeting patients, managing calls, coordinating referrals, verifying IDs/insurance, collecting payments, and maintaining accurate records while keeping the reception area sanitized and organized.