Dental Front Desk Specialist — Patient Experience Lead

PDS Health; San Diego (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Paid time to volunteer in your local

Job summary

PDS Health in Mission Valley is seeking a proactive front desk coordinator to support patient intake, scheduling, and front-office operations. You will interact with patients at the reception, manage phone calls, and ensure a smooth visit experience under the We Believe Behavioral Framework.

Role emphasizes accurate patient data, prompt check-ins, and adherence to policies while fostering a positive, professional environment for patients and team members alike.

Qualifications

• High School Diploma or GED is required.
• Preferred coursework or on-the-job training in dentistry, insurance, or business.
• Knowledge of office practices, patient insurances and technology is important.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
• Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit.
• Schedule appointments that result in each healthcare provider having a smooth, productive day.
• Interact and communicate with patients and guests in the reception area during their wait time.
• Answer telephones in a timely manner and handle all calls with efficiency and thoroughness.
• Ensure that all tasks on the front office checklist are completed daily.
• Post payments to patient accounts in accordance with Company policies.
• Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit.
• Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient’s arrival and presenting any pertinent patient information to the back-office team.
• Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance.
• Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner.
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required.
• Thorough understanding of business imperatives and how the role directly impacts metrics.
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework.
• Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection.
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully.
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies.
• Other duties and responsibilities as assigned

Skills

Office practices

Results oriented

Patient advocate

Process focused

Financial acumen

Influencer

Self-motivated

Time management

Communication skills

Confidentiality

Detail oriented

Team player

Education

High School Diploma or GED

Dental/insurance knowledge

Tools

Practice management system

Job description

PDS Health in Mission Valley is seeking a proactive front desk coordinator to support patient intake, scheduling, and front-office operations. You will interact with patients at the reception, manage phone calls, and ensure a smooth visit experience under the We Believe Behavioral Framework.

Role emphasizes accurate patient data, prompt check-ins, and adherence to policies while fostering a positive, professional environment for patients and team members alike.