Healthcare Front Desk & Patient Experience Specialist

PT Partners LLC; Overland Park (KS); On-site; USD 15,153 - 24,796; Full time

Benefits offered by this job

401(k) with match

Medical insurance

Dental insurance

Vision insurance

Telehealth

HSA

Life insurance

Short/Long disability

PTO & holidays

Job summary

Performance Rehab is seeking a friendly Front Office Assistant to be the first point of contact for patients and visitors. You will schedule appointments, register patients, verify insurance, and handle front desk tasks to support smooth clinic operations.

You’ll collaborate with clinicians and staff in a welcoming environment, maintain patient confidentiality, help with billing documentation, and ensure outstanding patient service throughout the care journey.

Qualifications

• High school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Strong communication, organizational, and multitasking abilities.
• Basic computer proficiency, including Microsoft Office or similar software.
• Ability to maintain confidentiality and exercise professionalism in all patient interactions.

Responsibilities

• Welcome patients and visitors while creating a friendly, professional, and positive first impression.
• Answer incoming telephone calls and direct inquiries to the appropriate team member.
• Schedule patient appointments and assist with appointment changes, cancellations, and confirmations.
• Complete patient registration and intake, ensuring demographic, insurance, and referral information is accurate and up to date.
• Assemble, maintain, and organize patient clinical records in a timely and accurate manner.
• Review documentation for completeness to support accurate and timely billing.
• Verify insurance eligibility and benefits and communicate with insurance companies regarding coverage and authorization requirements.
• Process and transmit Plans of Care, progress notes, and other clinical documentation to physicians and referral sources.
• Collect patient copayments, outstanding balances, and other payments at the time of service.
• Process incoming and outgoing mail, faxes, and other clinic correspondence.
• Maintain patient confidentiality and comply with HIPAA, company policies, and established procedures.
• Collaborate with patients, clinicians, referral sources, insurance representatives, and fellow team members to ensure a seamless patient experience.
• Maintain an organized, clean, and professional front office environment.
• Perform other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Multitasking

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Office

EMR systems

Insurance terminology

Job description

Performance Rehab is seeking a friendly Front Office Assistant to be the first point of contact for patients and visitors. You will schedule appointments, register patients, verify insurance, and handle front desk tasks to support smooth clinic operations.

You’ll collaborate with clinicians and staff in a welcoming environment, maintain patient confidentiality, help with billing documentation, and ensure outstanding patient service throughout the care journey.