Patient Experience Front Desk Specialist

Mercy Co; St. Louis (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Tuition Reimbursement up to $2,000 for

Health/Dental/Vision available after 1

401k with employer match

Paid PTO for volunteering

Paid parental leave

Competitive salary

Future career growth!

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, greeting them warmly and guiding them through the front desk.

You will manage front desk workflows, check-in/out, verify information, and support a positive patient experience across Mercy clinics. Training begins at onboarding with Clinic Core Front Desk training, and there are opportunities for advancement in the patient services ladder.

Qualifications

• Education: High school diploma or equivalent.
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.
• All new hires are hired into this role.

Responsibilities

• The PSR is the first point of contact for patients and visitors.
• Greet patients and manage front desk operations and workflows.
• Help ensure a positive and seamless patient experience.

Skills

Medical front desk experience

Customer service

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, greeting them warmly and guiding them through the front desk.

You will manage front desk workflows, check-in/out, verify information, and support a positive patient experience across Mercy clinics. Training begins at onboarding with Clinic Core Front Desk training, and there are opportunities for advancement in the patient services ladder.