Front Desk Patient Experience Specialist

Mercy Co; Oklahoma City (OK); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is hiring a Patient Service Representative to be the welcoming first contact for patients and visitors. You will manage front desk operations to ensure a positive and seamless patient experience, including scheduling and documentation with accuracy.

Ideal candidates will possess a high school diploma or equivalent, strong communication skills, and a client-focused, confidential approach. The role supports Mercy’s efforts to provide compassionate care within a busy clinic setting.

Qualifications

• Strong verbal and written communication with patients, visitors and healthcare staff.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service skills; empathetic, patient-focused and professional.
• Accurate entry of patient information, scheduling and documentation.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptable and capable of handling unexpected situations calmly.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as the first point of contact for patients and visitors at the front desk.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Assist with scheduling and documentation with accuracy and care.
• Maintain patient privacy and handle information discreetly.
• Support a fast-paced clinic environment and coordinate with staff as needed.

Skills

Strong communication

Data entry & word processing

Customer service

Attention to detail

Confidentiality & privacy

Under pressure performance

Training completion

Education

High school diploma or equivalent

Job description

Mercy is hiring a Patient Service Representative to be the welcoming first contact for patients and visitors. You will manage front desk operations to ensure a positive and seamless patient experience, including scheduling and documentation with accuracy.

Ideal candidates will possess a high school diploma or equivalent, strong communication skills, and a client-focused, confidential approach. The role supports Mercy’s efforts to provide compassionate care within a busy clinic setting.