Patient Experience Concierge

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Fort Smith (AR); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy seeks a diligent Patient Service Representative (PSR) to greet patients and visitors, manage front desk operations, and ensure a seamless patient experience. The PSR will handle scheduling, data entry, and documentation with care and professionalism.

The role emphasizes confidentiality, accuracy, and customer service in a fast-paced medical setting, with Mercy offering robust benefits and a collaborative team environment.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical when entering patient information, scheduling appointments, and processing documentation.

Responsibilities

• Greet patients and visitors and serve as the first point of contact.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Enter patient information accurately and schedule appointments.
• Maintain patient confidentiality and follow privacy policies.

Skills

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Work under pressure

Front desk training

Education

High school diploma

Job description

Mercy seeks a diligent Patient Service Representative (PSR) to greet patients and visitors, manage front desk operations, and ensure a seamless patient experience. The PSR will handle scheduling, data entry, and documentation with care and professionalism.

The role emphasizes confidentiality, accuracy, and customer service in a fast-paced medical setting, with Mercy offering robust benefits and a collaborative team environment.