Patient Service Representative - Full Time - Mercy Ortho Hospital - Springfield

mercy; Springfield (MO); On-site; CAD 46,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy Orthopedic Hospital in Springfield, MO is seeking a friendly Patient Service Representative (Full-Time) to be the welcoming face of our hospital, managing front desk operations and guiding patients through their healthcare journey with warmth and professionalism.

You will greet patients, schedule appointments, verify information, and support clinical staff to ensure smooth daily operations, delivering an exceptional patient experience with attention to detail.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer service mindset with patient-first approach.
• Basic computer proficiency including data entry and MS Office.
• Attention to detail and organizational skills.
• Ability to maintain confidentiality and privacy standards.
• Adaptability in a busy healthcare environment.
• Completion of Clinic Core Front Desk Training after hire.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism and warmth.
• Manage front desk operations and patient check-in/check-out.
• Schedule appointments and maintain patient records.
• Verify and update patient information.
• Answer phones and assist with patient inquiries.
• Support providers and clinical staff to ensure efficient daily operations.
• Create a welcoming, organized, and positive experience for every patient.

Skills

Communication skills

Interpersonal skills

Customer service

Attention to detail

Confidentiality & privacy

Adaptability

Professionalism

Clinic Core Front Desk Training

Education

High school diploma or equivalent

Tools

Microsoft Office

Data entry

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Patient Service Representative (Full-Time)

Mercy Orthopedic Hospital | Springfield, MO

Are you someone who loves helping people and creating positive first impressions? Join the team at Mercy Orthopedic Hospital , where you'll play an essential role in delivering an exceptional patient experience from the moment patients walk through our doors.

As a Patient Service Representative (PSR) , you'll be the welcoming face of our hospital, helping patients navigate their healthcare journey with confidence and compassion. This role is ideal for individuals who thrive in a fast-paced environment, enjoy interacting with people, and take pride in providing outstanding customer service.

Why Mercy?

At Mercy, you're more than an employee, you're part of a mission-driven team committed to compassionate care. You'll work alongside dedicated healthcare professionals in a supportive environment where your contributions directly impact patient satisfaction and care delivery.

What You'll Do

• Greet and assist patients, families, and visitors with professionalism and warmth
• Manage front desk operations and patient check-in/check-out processes
• Schedule appointments and maintain accurate patient records
• Verify and update patient information
• Answer phones and assist with patient inquiries
• Support providers and clinical staff to ensure efficient daily operations
• Create a welcoming, organized, and positive experience for every patient

What We're Looking For

Required Qualifications

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Excellent customer service abilities and a patient-first mindset
• Basic computer proficiency, including data entry and Microsoft Office applications
• High attention to detail and organizational skills
• Ability to maintain confidentiality and uphold privacy standards
• Adaptability and professionalism in a busy healthcare environment
• Completion of Clinic Core Front Desk Training following hire

Preferred Qualifications

• One year of medical office, healthcare, or customer service experience

Physical Requirements

• Ability to occasionally lift, push, or pull up to 50 pounds
• Frequent standing and walking throughout the shift
• Ability to bend, reach, kneel, squat, twist, and perform routine office duties

If you enjoy helping others, building meaningful connections, and being part of a team that makes healthcare easier for patients, we'd love to hear from you. Join Mercy Orthopedic Hospital and help create outstanding experiences for every patient, every visit.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.