Front Desk Patient Experience Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Mount Auburn (IA); On-site; USD 18,000 - 27,000; Part time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Retirement plans

Job summary

Mercy Orthopedic Clinic is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience. The role involves managing front desk operations and supporting scheduling and documentation in a busy orthopedic clinic.

The ideal candidate will have a high school diploma, strong communication and data-entry skills, and the ability to maintain patient confidentiality while remaining calm under pressure.

Qualifications

• Education: High school diploma or equivalent.
• Strong verbal and written communication with patients and staff.
• Proficiency in data entry and word processing.
• Maintain confidentiality and privacy.
• Ability to work under pressure and handle inquiries professionally.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and clinic workflows.
• Support scheduling and documentation processes.
• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Excellent communication

Data entry

Customer service

Confidentiality

Adaptability under pressure

Training compliance

Education

High school diploma

Job description

Mercy Orthopedic Clinic is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience. The role involves managing front desk operations and supporting scheduling and documentation in a busy orthopedic clinic.

The ideal candidate will have a high school diploma, strong communication and data-entry skills, and the ability to maintain patient confidentiality while remaining calm under pressure.