Patient Experience Front Desk Specialist

Baystate Health; Springfield (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Baystate Health is seeking an Administrative Specialist to support patient-centered care across reception, registration and insurance verification. The role works within a multidisciplinary team and requires strong customer service, confidentiality and accurate data handling.

Responsibilities include greeting patients, verifying demographics and referrals, processing payments, coordinating appointments, and maintaining files.

Qualifications

• Medical terminology and data entry required.
• Proficiency with Microsoft Office and scheduling systems.
• Experience handling medical records, billing, and insurance terms.

Responsibilities

• Greet patients and verify demographics and referrals.
• Assist with insurance verification and financial counseling.
• Process payments, maintain cash drawer and deposits.
• Communicate with coworkers and providers following HIPAA and patient confidentiality.
• Complete patient check-out, follow-up scheduling and referrals.
• Answer phones, direct calls, and manage administrative messages.
• Schedule appointments and manage waitlists and no-shows.
• Process incoming mail and faxes per guidelines.
• Prepare orders, letters, and patient records for release or scanning.
• Coordinate physician schedules with practice managers.
• Support office procedures and suggest quality improvements.
• Provide interpreter services when approved and translate as needed.
• Float to other practices or departments as required.

Skills

Medical terminology

Keyboard

Microsoft Office

Scheduling systems

Medical records

Billing

Basic math

Language

Reading and writing

Customer service

Education

High school diploma

Job description

Baystate Health is seeking an Administrative Specialist to support patient-centered care across reception, registration and insurance verification. The role works within a multidisciplinary team and requires strong customer service, confidentiality and accurate data handling.

Responsibilities include greeting patients, verifying demographics and referrals, processing payments, coordinating appointments, and maintaining files.