Patient Experience & Front Desk Specialist

mercy; Siloam Springs (AR); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition assistance

Matched retirement plans

Job summary

Mercy Clinic Siloam Springs is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a smooth, positive experience. The role supports front-desk operations and manages financial conversations related to patient encounters.

The position is full-time, located in Siloam Springs, AR, with daytime hours from Monday to Friday. A high school diploma or equivalent is required, and Mercy offers competitive benefits to eligible team members.

Qualifications

• Experience enabling a positive patient experience at a front desk.
• Ability to explain patient financial responsibilities clearly.
• Comfort with documenting financial conversations and outcomes.

Responsibilities

• Serve as primary contact for patients and visitors, managing front-desk workflows.
• Communicate applicable patient financial responsibility and options.
• Request and collect payments and document financial interactions.

Skills

Front desk operations

Patient interaction

Financial conversations

Payment collection

Education

High school diploma or equivalent

Job description

Mercy Clinic Siloam Springs is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a smooth, positive experience. The role supports front-desk operations and manages financial conversations related to patient encounters.

The position is full-time, located in Siloam Springs, AR, with daytime hours from Monday to Friday. A high school diploma or equivalent is required, and Mercy offers competitive benefits to eligible team members.