Patient Experience Front Desk Specialist

MHM Support Services; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Tuition support

Retirement matching

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

Located at Mercy Surgery Center Neurosurgery, this full-time role requires a high school diploma and strong communication, computer, and customer-service skills. One year of medical office experience is preferred, with training provided on clinic core front desk procedures.

Qualifications

• Strong verbal and written communication with patients and staff.
• Proficiency in basic computer skills, data entry, and word processing.
• Excellent customer service, empathy, and diplomacy in handling inquiries.
• Attention to accuracy in entering patient information and scheduling.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptability to handle unexpected situations professionally.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Schedule appointments and process documentation with accuracy.

Skills

Verbal and written communication

Basic computer skills

Customer service

Attention to detail

Confidentiality

Adaptability under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and workflows to ensure a positive, seamless patient experience.

Located at Mercy Surgery Center Neurosurgery, this full-time role requires a high school diploma and strong communication, computer, and customer-service skills. One year of medical office experience is preferred, with training provided on clinic core front desk procedures.