Patient Experience Front Desk Specialist

Mercy; Fort Smith (AR); On-site; USD 32,000 - 46,000; Full time

Job summary

Mercy in Fort Smith, AR is seeking a Patient Service Representative who serves as the first contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations. This role emphasizes confidentiality, accurate data entry, scheduling, and courteous service.

The PSR will participate in Clinic Core Front Desk Training post-hire and contribute to a collaborative, patient-centered environment with comprehensive benefits.

Qualifications

• High school diploma or equivalent.
• One year of medical office experience preferred.
• Strong communication and customer service skills.
• Ability to maintain confidentiality.

Responsibilities

• Manage front desk operations and patient workflows.
• Greet patients and visitors, collect information and schedule appointments.
• Maintain patient privacy and accurate documentation.

Skills

Communication

Data entry

Customer service

Attention to detail

Privacy/compliance

Adaptability

Training after hire

Education

High school diploma

Tools

Word processing

Data entry

Job description

Mercy in Fort Smith, AR is seeking a Patient Service Representative who serves as the first contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations. This role emphasizes confidentiality, accurate data entry, scheduling, and courteous service.

The PSR will participate in Clinic Core Front Desk Training post-hire and contribute to a collaborative, patient-centered environment with comprehensive benefits.