Patient Experience Front Desk Specialist

One Medical; Seattle (WA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Free One Medical memberships

PTO cash outs

401K match

Life Insurance (Company-paid)

Disability insurance (Company-paid)

UpToDate subscription

Job summary

One Medical is seeking a Member Support Specialist to serve as the ambassador for patients in the office, delivering a warm, brand-aligned experience. You will handle patient intake, scheduling, and inquiries with empathy, using the C-I-CARE framework to ensure exceptional interactions.

You will support the practice coordinator and operations manager, collaborating with providers and team members to overcome barriers and improve access to care.

Qualifications

• Minimum 1 year in high-touch customer or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, feedback-driven teams.
• Proven ability to adapt to change and take initiative under pressure.
• Proficiency with computer technology and multiple software systems.

Responsibilities

• Provide in-office patient support and frontline service.
• Manage front desk duties: check-in/out, insurance verification, scheduling support.
• Assist with patient communications, calls, and coordinating transport when needed.
• Support team development through rounds, huddles, and problem-solving sessions.
• Master tools like Slack, G-suite, Zoom, EMR to complete daily tasks.
• Perform opening/closing duties and maintain office spaces.

Skills

Customer service

Verbal communication

Written communication

Collaboration

Tools

Slack

G Suite

Zoom

Circulation

RingCentral

Electronic Medical Record (EMR)

Job description

One Medical is seeking a Member Support Specialist to serve as the ambassador for patients in the office, delivering a warm, brand-aligned experience. You will handle patient intake, scheduling, and inquiries with empathy, using the C-I-CARE framework to ensure exceptional interactions.

You will support the practice coordinator and operations manager, collaborating with providers and team members to overcome barriers and improve access to care.