Patient Experience Front Desk Coordinator

Trinity Health Corp.; United States; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Day-one benefits

Career growth

Team culture

Meaningful work

Mission-driven

Job summary

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to serve as the first point of contact for patients. You will help create a positive experience while supporting efficient office operations and patient care.

You will welcome patients, verify insurance, schedule appointments, answer calls, collect payments, and assist with MyChart and billing processes. A high school diploma and patient-service mindset are essential.

Qualifications

• High School Diploma or GED required; or permit for ages 15-17.
• 1–2 years of experience in medical, physician office, or customer service preferred.
• Excellent communication and customer service skills.

Responsibilities

• Greet patients and visitors with professionalism and compassion.
• Check in patients, verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones and route messages to appropriate staff.
• Support billing processes and MyChart assistance.
• Maintain patient records and support day-to-day operations.

Skills

Customer service

Communication

Office operations

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group is seeking a friendly Medical Receptionist to serve as the first point of contact for patients. You will help create a positive experience while supporting efficient office operations and patient care.

You will welcome patients, verify insurance, schedule appointments, answer calls, collect payments, and assist with MyChart and billing processes. A high school diploma and patient-service mindset are essential.