Patient Experience Front Desk Specialist

Thomas-Jefferson-University-; Weldon (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Thomas Jefferson University Abington Memorial Hospital is seeking a Patient Services Associate (PSA) I to professionally process arrival/departure activities for outpatient visits. You will verify insurance, referrals, and demographics while ensuring a smooth flow to examination rooms, upholding the Jefferson Experience.

You will greet patients, assist with scheduling, handle check-in/check-out, and maintain confidentiality, contributing to a respectful, efficient clinic environment.

Qualifications

• Must be able to communicate courteously with patients and/or visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and/or visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Processes check in and/or check out, and scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements.

Skills

Customer service

HIPAA compliance

Communication

Multitasking

Tools

EPIC

Job description

Thomas Jefferson University Abington Memorial Hospital is seeking a Patient Services Associate (PSA) I to professionally process arrival/departure activities for outpatient visits. You will verify insurance, referrals, and demographics while ensuring a smooth flow to examination rooms, upholding the Jefferson Experience.

You will greet patients, assist with scheduling, handle check-in/check-out, and maintain confidentiality, contributing to a respectful, efficient clinic environment.