Patient Experience & Front Desk Specialist

Mercy; Ozark (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy Orthopedic Hospital in Springfield, MO is seeking a friendly and organized Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will manage front desk operations, respond to inquiries, schedule appointments, and maintain accurate patient records with a patient-first mindset.

Ideal candidates will thrive in a fast-paced healthcare environment, delivering exceptional customer service and supporting clinical staff to ensure smooth daily

Qualifications

• Strong communication and interpersonal skills essential.
• Excellent customer service abilities and a patient-first mindset.
• Basic computer proficiency including data entry and Microsoft Office applications.
• High attention to detail and organizational skills.
• Ability to maintain confidentiality and privacy standards.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism and warmth.
• Manage front desk operations and patient check-in/check-out processes.
• Schedule appointments and maintain accurate patient records.
• Verify and update patient information.
• Answer phones and assist with patient inquiries.
• Support providers and clinical staff to ensure efficient daily operations.
• Create a welcoming, organized, and positive experience for every patient.

Skills

Communication

Interpersonal skills

Customer service

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mercy Orthopedic Hospital in Springfield, MO is seeking a friendly and organized Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will manage front desk operations, respond to inquiries, schedule appointments, and maintain accurate patient records with a patient-first mindset.

Ideal candidates will thrive in a fast-paced healthcare environment, delivering exceptional customer service and supporting clinical staff to ensure smooth daily