Patient Service Representative - Full Time - Mercy Ortho Hospital - Springfield

Mercy; Ozark (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition assistance

Matched retirement plans

Job summary

Mercy Orthopedic Hospital in Springfield, MO is seeking a friendly and organized Patient Service Representative (PSR) to be the first point of contact for patients and visitors. You will manage front desk operations, respond to inquiries, schedule appointments, and maintain accurate patient records with a patient-first mindset.

Ideal candidates will thrive in a fast-paced healthcare environment, delivering exceptional customer service and supporting clinical staff to ensure smooth daily

Qualifications

• Strong communication and interpersonal skills essential.
• Excellent customer service abilities and a patient-first mindset.
• Basic computer proficiency including data entry and Microsoft Office applications.
• High attention to detail and organizational skills.
• Ability to maintain confidentiality and privacy standards.

Responsibilities

• Greet and assist patients, families, and visitors with professionalism and warmth.
• Manage front desk operations and patient check-in/check-out processes.
• Schedule appointments and maintain accurate patient records.
• Verify and update patient information.
• Answer phones and assist with patient inquiries.
• Support providers and clinical staff to ensure efficient daily operations.
• Create a welcoming, organized, and positive experience for every patient.

Skills

Communication

Interpersonal skills

Customer service

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Patient Service Representative (Full-Time)

Mercy Orthopedic Hospital | Springfield, MO

Are you someone who loves helping people and creating positive first impressions? Join the team at Mercy Orthopedic Hospital, where you'll play an essential role in delivering an exceptional patient experience from the moment patients walk through our doors.

As a Patient Service Representative (PSR), you'll be the welcoming face of our hospital, helping patients navigate their healthcare journey with confidence and compassion. This role is ideal for individuals who thrive in a fast-paced environment, enjoy interacting with people, and take pride in providing outstanding customer service.

Why Mercy?

At Mercy, you're more than an employee, you're part of a mission-driven team committed to compassionate care. You'll work alongside dedicated healthcare professionals in a supportive environment where your contributions directly impact patient satisfaction and care delivery.

What You’ll Do

• Greet and assist patients, families, and visitors with professionalism and warmth
• Manage front desk operations and patient check-in/check-out processes
• Schedule appointments and maintain accurate patient records
• Verify and update patient information
• Answer phones and assist with patient inquiries
• Support providers and clinical staff to ensure efficient daily operations
• Create a welcoming, organized, and positive experience for every patient

What We’re Looking For

Required Qualifications

• High school diploma or equivalent
• Strong communication and interpersonal skills
• Excellent customer service abilities and a patient-first mindset
• Basic computer proficiency, including data entry and Microsoft Office applications
• High attention to detail and organizational skills
• Ability to maintain confidentiality and uphold privacy standards
• Adaptability and professionalism in a busy healthcare environment
• Completion of Clinic Core Front Desk Training following hire

Preferred Qualifications

• One year of medical office, healthcare, or customer service experience

Physical Requirements

• Ability to occasionally lift, push, or pull up to 50 pounds
• Frequent standing and walking throughout the shift
• Ability to bend, reach, kneel, squat, twist, and perform routine office duties

Make a Difference Every Day

If you enjoy helping others, building meaningful connections, and being part of a team that makes healthcare easier for patients, we'd love to hear from you. Join Mercy Orthopedic Hospital and help create outstanding experiences for every patient, every visit.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.