Patient Experience Front Desk Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); On-site; USD 19,000 - 25,000; Full time

Job summary

Mercy Hospital St. Louis Critical Care Medicine Fellowship is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors.

The PSR ensures a positive patient experience by managing front desk workflows and coordinating with clinical teams. The role requires a high school diploma or equivalent, strong communication skills, and proficiency with basic computer tasks.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.
• Serve as the first point of contact for patients and visitors.
• Support coordination and communication between patients, staff, and providers.
• Complete post-hire Clinic Core Front Desk Training as required.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front Desk Training

Education

High school diploma or equivalent

Job description

Mercy Hospital St. Louis Critical Care Medicine Fellowship is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors.

The PSR ensures a positive patient experience by managing front desk workflows and coordinating with clinical teams. The role requires a high school diploma or equivalent, strong communication skills, and proficiency with basic computer tasks.