Patient Experience Front Desk Specialist

Memorial Healthcare; Owosso (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Memorial Healthcare in Owosso, MI seeks a receptionist/medical office clerk to check patients in/out, schedule follow-ups, verify insurance, and process payments, all while maintaining EMR accuracy.

Responsibilities include answering phones, updating patient information, coordinating with providers, and upholding patient-centered care in a fast-paced environment.

Ideal candidates have a high school diploma, BLS certification, and at least one year of front desk or medical office experience.

Qualifications

• High School diploma or equivalent required.
• Current Basic Life Support certification required upon hire.
• Minimum of one year experience in a medical provider office as a receptionist or Medical Assistant with administrative responsibilities preferred.

Responsibilities

• Check patient in/out and schedule follow-ups.
• Verify insurance and demographics, update EMR.
• Balance daily transactions and process payments.
• Answer phones and relay messages within 30 minutes.
• Maintain waiting area cleanliness and office supplies.
• Coordinate with Practice Manager and Practice Supervisor.

Skills

Verbal communication

Written communication

Customer service

Teamwork

Adaptability

Education

High School Diploma or equivalent

Basic Life Support certification

Tools

Office software

Telephone systems

Job description

Memorial Healthcare in Owosso, MI seeks a receptionist/medical office clerk to check patients in/out, schedule follow-ups, verify insurance, and process payments, all while maintaining EMR accuracy.

Responsibilities include answering phones, updating patient information, coordinating with providers, and upholding patient-centered care in a fast-paced environment.

Ideal candidates have a high school diploma, BLS certification, and at least one year of front desk or medical office experience.