Patient Experience Specialist — Medical Front Desk

LifeStance Health Inc.; Lansing (MI); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k match

Paid parental leave

Paid time off

Holiday pay

EAP

Life insurance

AD&D

Disability insurance

Job summary

LifeStance Health Inc. in Lansing, MI, is seeking a Medical Office Receptionist to manage the front desk and deliver exceptional patient service for in-person and telehealth visits.

You will greet patients, check in/out, process payments, verify insurance, support scheduling, assist with portal access, and coordinate with clinicians to keep the day running smoothly. High School diploma and 1+ year healthcare experience preferred.

Qualifications

• High School diploma or equivalent required; higher education preferred.
• 1+ year of healthcare operations, customer service, or similar role preferred.
• Proficiency with Microsoft Office and EMR systems; HIPAA awareness.

Responsibilities

• Greet patients and check them in/out courteously and efficiently.
• Support patient needs via phone, email, and portal with billing/scheduling questions.
• Manage front desk queues to ensure timely calls and service.
• Assist with telehealth access and patient portal troubleshooting.
• Triage urgent requests and escalate when needed.
• Collect co-payments and account balances at point of service.
• Verify insurance eligibility and resolve simple issues.
• Coordinate with clinicians to maintain accurate schedules and records.

Skills

Multitasking

Communication

Microsoft Office

EMR software

HIPAA

Education

High School diploma or equivalent

Associates/Bachelor’s degree preferred

Tools

EMR systems

Job description

LifeStance Health Inc. in Lansing, MI, is seeking a Medical Office Receptionist to manage the front desk and deliver exceptional patient service for in-person and telehealth visits.

You will greet patients, check in/out, process payments, verify insurance, support scheduling, assist with portal access, and coordinate with clinicians to keep the day running smoothly. High School diploma and 1+ year healthcare experience preferred.