Patient Experience Front Desk Specialist

ALXMH LLC; Imlay City (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health insurance

Paid time off

Job summary

Imlay City Medical in Imlay City, MI is seeking a friendly Receptionist to join our front desk team. You will be the welcoming face for patients, handle calls and emails, schedule appointments, and keep the reception area organized in a fast-paced clinic environment.

Ideal candidates have strong communication skills, prior front desk experience, and proficiency with Microsoft Office. EPIC EMR experience is a plus, and the role emphasizes teamwork and dependable service.

Qualifications

• High school diploma or equivalent required.
• Prior receptionist, front desk, or customer service experience preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• EPIC EMR experience preferred.

Responsibilities

• Greet and welcome patients in a professional and friendly manner.
• Answer and direct incoming phone calls, emails, and inquiries to the appropriate personnel.
• Manage front desk operations and maintain a clean, organized reception area.
• Schedule patient appointments.
• Verify patient insurance information.
• Perform general clerical support tasks.

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

EPIC EMR

Job description

Imlay City Medical in Imlay City, MI is seeking a friendly Receptionist to join our front desk team. You will be the welcoming face for patients, handle calls and emails, schedule appointments, and keep the reception area organized in a fast-paced clinic environment.

Ideal candidates have strong communication skills, prior front desk experience, and proficiency with Microsoft Office. EPIC EMR experience is a plus, and the role emphasizes teamwork and dependable service.