Patient Experience Front Desk Specialist

Memorial Healthcare; Owosso Charter Township (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Memorial Healthcare in Owosso, MI seeks a friendly receptionist/medical assistant under Practice Manager supervision to check patients in/out, schedule appointments, and handle enrollment and billing processes. This role requires a High School Diploma and BLS; one year of medical office experience is preferred.

You will use EMR and time- attendance systems and maintain a welcoming front desk while ensuring HIPAA compliance.

Qualifications

• High School Diploma or equivalent required.
• Current Basic Life Support certification required upon hire.
• Minimum one year experience in a medical provider office as a receptionist or medical assistant preferred.

Responsibilities

• Open office and prepare equipment for daily operations.
• Answer phones promptly and route messages.
• Schedule follow-up appointments and reminders for patients.
• Verify demographic and insurance details; update in EMR.
• Scan insurance cards and HIPAA documents into the EMR.
• Balance daily transactions and reconcile credit card terminal.
• Maintain waiting area cleanliness and organize supplies.
• Process medical records requests and release of information.
• Support quality programs and accurate documentation in EMR.
• Keep providers' schedules and attendances up to date.

Skills

Customer service

Phone etiquette

Interpersonal skills

Written communication

Education

High School Diploma

BLS Certification

Tools

EMR system

Time and Attendance system

Credit card terminal

Job description

Memorial Healthcare in Owosso, MI seeks a friendly receptionist/medical assistant under Practice Manager supervision to check patients in/out, schedule appointments, and handle enrollment and billing processes. This role requires a High School Diploma and BLS; one year of medical office experience is preferred.

You will use EMR and time- attendance systems and maintain a welcoming front desk while ensuring HIPAA compliance.