Patient Experience Specialist

MyMichigan Health; Midland (MI); Hybrid; USD 27,000 - 38,000; Full time

Job summary

MyMichigan Health is seeking a front-line receptionist for the Midland practice, providing clerical, secretarial and receptionist support to manage patient flow. You will answer phones, schedule appointments, register patients, verify insurance information and collect payments.

As part of the front office team, you will coordinate with clinical staff and providers, demonstrate exceptional customer service to a diverse patient population, and handle referrals and authorizations as needed.

Qualifications

• Front desk receptionist with clerical support responsibilities.
• Knowledge of patient registration, HIPAA, and insurance verification processes.
• Proficient in using practice management systems, EMR, and related systems.
• Ability to communicate clearly with patients and staff.

Responsibilities

• Acknowledge and welcome patients, greet visitors and answer calls promptly.
• Verify patient information and insurance coverage; update forms as needed.
• Schedule appointments using multiple systems (practice management, EMR, Medifax, registry, Iterminal).
• Register new patients and explain policies (no show, financial, collection).
• Collect copayments, process referrals, obtain prior authorizations as needed.
• Post payments and balance cash drawer; maintain patient accounts.

Skills

Customer service

Interpersonal skills

Keyboarding

Medical terminology

Office procedures

Multi-tasking

Education

High School Diploma

Associates Degree preferred

Tools

Practice management software

EMR

Medifax

Population health registry

Iterminal

Job description

MyMichigan Health is seeking a front-line receptionist for the Midland practice, providing clerical, secretarial and receptionist support to manage patient flow. You will answer phones, schedule appointments, register patients, verify insurance information and collect payments.

As part of the front office team, you will coordinate with clinical staff and providers, demonstrate exceptional customer service to a diverse patient population, and handle referrals and authorizations as needed.