Patient Experience Front Desk Specialist

Froedtert Health; Milwaukee (WI); On-site; USD 30,000 - 42,000; Part time

Benefits offered by this job

Paid time off

Career growth

MCW partnership

Referral bonuses

403b retirement

Job summary

Froedtert Health in Milwaukee, WI is seeking a Patient Access Service Representative to deliver a welcoming, premium patient experience at the front desk and on the phone.

The role requires proactive customer service, strong communication, and multitasking abilities, with proficiency in Microsoft Outlook, Excel and Word. Prior healthcare exposure is preferred but not required; High School diploma or equivalent is expected.

Qualifications

• A minimum of one year of experience as a receptionist/assistant or work in a customer service field is required.
• Previous experience in a healthcare setting preferred but not necessary.

Responsibilities

• Greet patients and visitors and provide a welcoming, helpful patient experience.
• Provide outstanding customer service in person and on the phone.
• Support front desk operations and coordinate front-of-house tasks as needed.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Attention to detail

Education

High School diploma preferred

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

EpicCare

Job description

Froedtert Health in Milwaukee, WI is seeking a Patient Access Service Representative to deliver a welcoming, premium patient experience at the front desk and on the phone.

The role requires proactive customer service, strong communication, and multitasking abilities, with proficiency in Microsoft Outlook, Excel and Word. Prior healthcare exposure is preferred but not required; High School diploma or equivalent is expected.