Patient Access Concierge: Front Desk & Patient Experience

Froedtert Health; Manitowoc (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Retirement plan – 403b

Medical, Dental, Vision

Job summary

Froedtert Health in Manitowoc, WI, is seeking a Patient Access Service Representative to deliver an exceptional patient experience at the on-site front desk. The role requires greeting patients, assisting visitors, and providing excellent service in person and by phone.

One year of receptionist or customer service experience is required, with healthcare experience preferred. High school diploma or equivalent is preferred, and proficiency in Microsoft Outlook, Excel and Word is expected.

Qualifications

• Minimum of one year of experience as a receptionist or in a customer service field is required.
• Previous experience in a healthcare setting preferred but not necessary.

Responsibilities

• Greet patients and visitors and deliver an exceptional patient experience.
• Provide outstanding customer service in person and over the phone.
• Assist with front desk tasks and patient flow to support smooth operations.

Skills

Customer service

Microsoft Outlook

Multi-tasking

Communication skills

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Froedtert Health in Manitowoc, WI, is seeking a Patient Access Service Representative to deliver an exceptional patient experience at the on-site front desk. The role requires greeting patients, assisting visitors, and providing excellent service in person and by phone.

One year of receptionist or customer service experience is required, with healthcare experience preferred. High school diploma or equivalent is preferred, and proficiency in Microsoft Outlook, Excel and Word is expected.