Patient Access Experience Specialist (On-Site)

Froedtert Health; Milwaukee (WI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Growth opportunity – Career Pathways &

Tuition Assistance

Academic Partnership with the Medical

Referral bonuses

Retirement plan – 403b

Medical, Dental, Vision, Life, Short &

Long Term Disability, Free Workplace

Employee Assistance Programs

Adoption Assistance

Healthy Contributions

Discounts on gym memberships

Travel and other work life benefits

Job summary

The Patient Access Service Representative (PASR) at Froedtert Health delivers an exceptional patient experience at our Milwaukee facility. You proactively greet patients and visitors, providing a welcoming, friendly environment and top-notch service in person and on the phone.

The role requires a minimum of one year in reception/customer service, with healthcare experience preferred. Proficiency in Microsoft Outlook, Excel and Word is expected, with EpicCare knowledge a plus.

Qualifications

• A minimum of one year of experience as a receptionist/assistant or in customer service.
• Healthcare setting experience preferred but not required.
• High school diploma or equivalent preferred.
• Proficient in Outlook, Excel and Word; knowledge of EpicCare preferred.

Responsibilities

• Greet patients and visitors and create a welcoming, helpful experience.
• Provide outstanding customer service in person and on the phone.
• Assist with front desk duties and scheduling as needed.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Excel

Word

EpicCare

Job description

The Patient Access Service Representative (PASR) at Froedtert Health delivers an exceptional patient experience at our Milwaukee facility. You proactively greet patients and visitors, providing a welcoming, friendly environment and top-notch service in person and on the phone.

The role requires a minimum of one year in reception/customer service, with healthcare experience preferred. Proficiency in Microsoft Outlook, Excel and Word is expected, with EpicCare knowledge a plus.