On-Site Patient Access Specialist — Welcoming Front Desk

Froedtert Health; Mequon (WI); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Paid time off

403b Retirement

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Employee Assistance

Tuition Assistance

Referral Bonuses

Job summary

Froedtert Health in Mequon, WI is seeking a Patient Access Service Representative (PASR) to deliver a welcoming front-desk experience for patients and visitors. This on-site full-time role handles check-in, scheduling, and front-line customer service.

The ideal candidate has at least one year in reception or customer service, strong communication, and proficiency with Microsoft Outlook, Excel, and Word; EpicCare knowledge is a plus. High school diploma preferred.

Qualifications

• Minimum one year experience as receptionist or in customer service.
• Healthcare setting experience preferred.
• Excellent communication, verbal and written.
• Proficient with Outlook, Excel and Word.
• Knowledge of EpicCare is a plus.

Responsibilities

• Greet patients and visitors; front-desk tasks.
• Answer phones; manage check-in/out and scheduling.
• Provide outstanding customer service and information.

Skills

Customer service

Communication

Multi-tasking

Microsoft Outlook

Microsoft Excel

Microsoft Word

EpicCare (knowledge)

Education

High School diploma

Job description

Froedtert Health in Mequon, WI is seeking a Patient Access Service Representative (PASR) to deliver a welcoming front-desk experience for patients and visitors. This on-site full-time role handles check-in, scheduling, and front-line customer service.

The ideal candidate has at least one year in reception or customer service, strong communication, and proficiency with Microsoft Outlook, Excel, and Word; EpicCare knowledge is a plus. High school diploma preferred.