Patient Experience Front Desk Specialist

Trinity Health; Chelsea (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Trinity Health IHA Medical Group seeks a friendly Medical Receptionist to be the first point of contact for patients. You will check in patients, verify insurance, schedule appointments, answer phones, and assist with billing and MyChart support. This role supports efficient office operations and patient care.

daytime shift in a medical office with a patient-focused culture. 1–2 years in a medical or customer service setting is preferred, with a HS diploma or GED required.

Qualifications

• High school diploma or GED; insurance/billing coursework preferred.
• 1–2 years of medical office or customer service experience preferred.
• Excellent communication and organizational skills.

Responsibilities

• Welcome patients and visitors with professionalism and compassion.
• Check patients in and verify registration and insurance information.
• Schedule, confirm, and reschedule appointments.
• Answer phones, respond to inquiries, and route messages appropriately.
• Collect payments and support accurate billing processes.
• Assist with patient communications, paperwork, and MyChart support.
• Maintain patient records and support day-to-day office operations.
• Partner with providers and clinical staff to ensure a smooth patient experience.
• Oversees daily work queues.
• Serves and Collections Advocate.
• Handles moderate billing issues with patients.

Skills

Customer service

Phone etiquette

Data entry

Education

High School Diploma or GED

Job description

Trinity Health IHA Medical Group seeks a friendly Medical Receptionist to be the first point of contact for patients. You will check in patients, verify insurance, schedule appointments, answer phones, and assist with billing and MyChart support. This role supports efficient office operations and patient care.

daytime shift in a medical office with a patient-focused culture. 1–2 years in a medical or customer service setting is preferred, with a HS diploma or GED required.