Patient Experience Front Desk Specialist

MyEyeDr; Mesa (AZ); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Bonuses and commission (role specific)

Medical and dental coverage

Vision coverage

401K with company match

PTO and paid holidays from day one

Employee discounts

Job summary

MyEyeDr is hiring a Patient Service Coordinator in Mesa, AZ to deliver a best-in-class front desk experience across check-in and check-out. You will learn about vision care through training and support our patients with friendly, attentive service.

The role reports to the Office General Manager, with some weekend and evening shifts required. You will join a team focused on quality care and a positive patient experience.

Qualifications

• Experience in front desk, reception or customer-facing roles.
• Organized and able to prioritize multiple tasks under pressure while delivering excellent service.
• Flexible and able to wear multiple hats in a fast-paced office.

Responsibilities

• Provide patients with a personalized check-in/check-out experience.
• Verify and educate patients on insurance options during check-in/out.
• Assist in appointment confirmations and outreach in coordination with doctor availability.
• Multitask by managing phone lines, greeting patients and scheduling appointments.
• Potentially cross-train to other office support roles as needed (e.g., Eyewear Consultants).
• Collaborate with doctors and team members to ensure a seamless patient experience.

Skills

Front desk experience

Customer service

Multitasking

Communication

Job description

MyEyeDr is hiring a Patient Service Coordinator in Mesa, AZ to deliver a best-in-class front desk experience across check-in and check-out. You will learn about vision care through training and support our patients with friendly, attentive service.

The role reports to the Office General Manager, with some weekend and evening shifts required. You will join a team focused on quality care and a positive patient experience.