Patient Experience Front Desk Specialist

MyEyeDr; Herndon (VA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Bonuses and commission

Healthcare & dental coverage

Vision coverage

401K with company match

PTO & paid holidays

Job summary

MyEyeDr. is hiring a Patient Service Coordinator to manage front desk operations, ensuring a personalized check-in/out experience for patients. You will learn about eligibility, verify insurance options, and help coordinate appointments, with some exposure to additional office support roles.

Training and tools are provided to support your growth in a fast-paced, patient-centered environment. This role reports to the Office General Manager and may require some weekend and evening shifts to meet

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Communication skills

Organized

Team player

Job description

MyEyeDr. is hiring a Patient Service Coordinator to manage front desk operations, ensuring a personalized check-in/out experience for patients. You will learn about eligibility, verify insurance options, and help coordinate appointments, with some exposure to additional office support roles.

Training and tools are provided to support your growth in a fast-paced, patient-centered environment. This role reports to the Office General Manager and may require some weekend and evening shifts to meet