Front Desk & Patient Experience Specialist

MyEyeDr; Village of Brewster (NY); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision coverage

Life insurance

401K with match

PTO from day one

Bonuses and commissions

Job summary

MyEyeDr. is hiring a Patient Service Coordinator to manage our front desk during check in/out, delivering personalized patient experiences. No optical experience required; training will be provided to learn our industry and deliver best-in-class service.

This role reports to the Office General Manager and includes occasional weekend and evening shifts. You will verify insurance options, help with appointment confirmations, and support the office team across roles as needed.

Qualifications

• Experience in a front desk, reception, or customer-facing role.
• Organized with the ability to prioritize multiple tasks.
• Flexible, nimble, and able to wear multiple hats.
• Friendly, caring, and patient-centric in fast-paced settings.
• Team player willing to collaborate for best patient experience.
• Computer savvy with excellent oral and written communication.
• Professional attitude and ability to problem solve patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Organizational skills

Multitasking

Team player

Communication skills

Problem solving

Computer literacy

Job description

MyEyeDr. is hiring a Patient Service Coordinator to manage our front desk during check in/out, delivering personalized patient experiences. No optical experience required; training will be provided to learn our industry and deliver best-in-class service.

This role reports to the Office General Manager and includes occasional weekend and evening shifts. You will verify insurance options, help with appointment confirmations, and support the office team across roles as needed.