Patient Experience Front Desk Specialist

Capital Health (US); Hopewell (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage & In-House

Dental Plan

Vision Plan

FSA

Retirement Savings and Investment Plan

Paid Time-Off Program

Job summary

Capital Health is seeking a receptionist to support patient flow at our Hopewell site. You will greet patients, answer phones, collect co-pays and schedule tests and follow-ups, while maintaining accurate demographics and insurance information.

The role emphasizes HIPAA compliance, excellent communication, and teamwork with Care Team. This is a full-time position with standard 8-hour shifts and competitive benefits.

Qualifications

• High School diploma or equivalent.
• One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Familiarity with medical terminology, ICD-10 and CPT codes. Excellent communication and interpersonal skills. Medical assistant or medical office technician certification preferred.
• Proficient computer skills; basic Microsoft office skills. Familiarity with excel spreadsheets.
• Usual Work Day: 8 Hours

Responsibilities

• Answers telephones promptly and courteously, routes calls to appropriate area/individual.
• Schedules and cancels appointments; schedules patients for outpatient tests and surgeries.
• Prepares for day, reviews eligibility and phone reports; prepares new patient charts.
• Greets patients and visitors professionally; communicates privacy policies.
• Obtains insurance cards, driver’s license, authorizations; enters into system.
• Collects co-payments and balances; explains outstanding balances at check-out.
• Verifies charges and submits claims for real-time adjudication; runs Day End Review.
• Schedules follow-up appointments and creates appointment ticklers.
• Completes referrals and pre-authorizations as required.
• Creates Time of Service batch and reconciles daily.
• Performs clerical duties including mail, appointments, notices, and statistics.
• May be assigned to other Capital Health Medical Group Practices.

Skills

Medical terminology

Customer service

Phone etiquette

Microsoft Office

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Excel

Job description

Capital Health is seeking a receptionist to support patient flow at our Hopewell site. You will greet patients, answer phones, collect co-pays and schedule tests and follow-ups, while maintaining accurate demographics and insurance information.

The role emphasizes HIPAA compliance, excellent communication, and teamwork with Care Team. This is a full-time position with standard 8-hour shifts and competitive benefits.