Patient Experience Concierge

Capital-Health; Newtown (PA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage

Dental Plan

Vision Plan

FSA

Retirement Savings and Investment Plan

Life Insurance

Disability Benefits

Job summary

Capital Health seeks a friendly receptionist to join our Medical Group. You will greet patients, route calls, schedule appointments, and prepare charts, ensuring accurate demographic and insurance information at every visit.

You will verify eligibility, collect co-pays, assist with check-in/out, and support billing workflows while maintaining HIPAA compliance and excellent customer service. The role requires basic Microsoft Office skills and familiarity with medical terminology.

Qualifications

• Education: High School diploma or equivalent.
• Experience: One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Knowledge and Skills: Familiarity with medical terminology, ICD-10 and CPT codes. Excellent communication and interpersonal skills.
• Special Training: Proficient computer skills; basic Microsoft office skills. Familiarity with excel spreadsheets.

Responsibilities

• Answer telephones promptly and courteously, routing calls to appropriate area/individual.
• Schedule and cancel appointments; prepare day and patient charts; verify eligibility.
• Greet patients and visitors; explain privacy policies; assist with delays in physician schedules.
• Perform registration to ensure accurate demographic and insurance information; obtain copies of insurance cards, licenses, and referrals.
• Collect co-pays and balances; coordinate with billing; refer questions to CBO staff as needed.
• Process charges, approve claims; assist with day-end review and batch reconciliation.
• Schedule follow-up appointments and manage related worklists; complete referrals and pre-authorizations.

Skills

Excellent communication

Interpersonal skills

Medical terminology

Excel

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Capital Health seeks a friendly receptionist to join our Medical Group. You will greet patients, route calls, schedule appointments, and prepare charts, ensuring accurate demographic and insurance information at every visit.

You will verify eligibility, collect co-pays, assist with check-in/out, and support billing workflows while maintaining HIPAA compliance and excellent customer service. The role requires basic Microsoft Office skills and familiarity with medical terminology.