Patient Experience Coordinator - Front Desk

Capital Health (US); Pennington (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

FSA

Paid Time-Off

Job summary

Capital Health is seeking a friendly receptionist to support patient flow and front desk operations at our New Jersey site. You will handle calls, schedule, verify insurance, collect co-pays, assist with patient registration, and ensure HIPAA compliance while delivering compassionate service to patients and visitors.

This role requires a high school diploma, 1 year of healthcare receptionist or customer service experience, and strong computer skills; familiarity with Excel is a plus.

Qualifications

• Education: High School diploma or equivalent required.
• Experience: 1 year as receptionist or clerk in healthcare or 1 year in customer service.
• Knowledge: Medical terminology, ICD-10 and CPT codes; excellent communication skills.
• Training: Proficient computer skills and basic Microsoft Office; Excel familiarity.

Responsibilities

• Answers telephones promptly and courteously and routes calls to the appropriate area or person.
• Schedules and cancels appointments and preps for day according to policy.
• Greets patients/visitors professionally and explains privacy policies and delays.
• Performs registration and ensures accurate insurance and demographic data.
• Collects co-pays and balances; refers questions to CBO staff as needed.
• Verifies and processes referrals, authorizations, and follow-up appointments.
• Performs other clerical duties and supports practice operations as needed.

Skills

Phone etiquette

Multitasking

Customer service

Medical terminology

Microsoft Office

HIPAA knowledge

Data entry

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

Capital Health is seeking a friendly receptionist to support patient flow and front desk operations at our New Jersey site. You will handle calls, schedule, verify insurance, collect co-pays, assist with patient registration, and ensure HIPAA compliance while delivering compassionate service to patients and visitors.

This role requires a high school diploma, 1 year of healthcare receptionist or customer service experience, and strong computer skills; familiarity with Excel is a plus.