Patient Experience Front Desk Specialist

South Central Regional Medical Center; Laurel (MS); On-site; USD 17,000 - 22,000; Full time

Job summary

South Central Regional Medical Center is seeking a Patient Experience Specialist for the Urgent Care unit at Laurel, MS. This full-time role focuses on welcoming front desk operations, patient flow, and administrative support.

The ideal candidate will handle check-ins, phone inquiries, and EMR-based scheduling while maintaining HIPAA compliance and patient confidentiality in a fast-paced healthcare environment.

Qualifications

• Must be able to type 30 wpm.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using electronic medical records (EMR).
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately into the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and comply with HIPAA regulations.

Skills

Typing 30 wpm

Basic computer skills

Communication skills

Tools

EMR system

Job description

South Central Regional Medical Center is seeking a Patient Experience Specialist for the Urgent Care unit at Laurel, MS. This full-time role focuses on welcoming front desk operations, patient flow, and administrative support.

The ideal candidate will handle check-ins, phone inquiries, and EMR-based scheduling while maintaining HIPAA compliance and patient confidentiality in a fast-paced healthcare environment.