Front Desk Patient Experience Specialist

South-Central-Regional-Medical-Center; Laurel (MS); On-site; USD 29,000 - 36,000; Full time

Job summary

South Central Regional Medical Center in Laurel, MS is seeking a friendly Patient Experience Specialist to join the Family Medicine front desk team. This entry-level role handles administrative support, patient check-in, appointment scheduling, and basic billing tasks in a busy clinical setting.

The position is full-time, Monday–Friday, 8–5, with responsibilities including managing patient flow, EMR usage, and maintaining a welcoming reception area while ensuring patient confidentiality under

Qualifications

• Must be able to type 30 wpm.
• Ability to read, write and understand verbal and written instructions.
• Basic computer skills.

Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Answer multi-line phones and direct calls appropriately.
• Schedule and confirm appointments using electronic medical records (EMR).
• Verify insurance information and collect co-pays or balances.
• Enter and update patient information accurately into the system.
• Maintain a clean and welcoming front desk and waiting area.
• Assist with filing, faxing, scanning, and other clerical tasks as needed.
• Ensure patient confidentiality and comply with HIPAA regulations.

Skills

Typing 30 wpm

Basic computer skills

EMR usage

Tools

EMR software

Job description

South Central Regional Medical Center in Laurel, MS is seeking a friendly Patient Experience Specialist to join the Family Medicine front desk team. This entry-level role handles administrative support, patient check-in, appointment scheduling, and basic billing tasks in a busy clinical setting.

The position is full-time, Monday–Friday, 8–5, with responsibilities including managing patient flow, EMR usage, and maintaining a welcoming reception area while ensuring patient confidentiality under